Is it mandatory to register myself on whiterefill.com?
Our website is very dynamic hence it is necessary for you to register yourself and create you account with whiterefill.com as the inner features displayed would depend on your registration details entered. You would be able to view inner details only if you have an account.
Is it mandatory to login on whiterefill.com?
Yes it is necessary as you would be able to view inner details only if you have an account, hence you need to register and login.
How do I register myself?
You can register yourself by clicking on the “Sign Up” link on the right side top corner of the homepage. This link is alternatively available in the “New to whiterefill” section.
Am I charged for registration?
No, registration at whiterefill.com is absolutely free.
How many registrations can I have?
whiterefill.com captures only one unique email id and unique phone number.
What is my account?
My account is the section you reach, once you login. In this section you can have a quick look about your personal details, can edit certain details, subscribe to newsletters and view order history if any etc.
What is order history?
Your order history shares with you the last few purchases that you have done from whiterefill.com. You would be able to view your past orders only of the city you have logged in.
How do I edit my information?
You can go to the respective field of the data you would like to edit in your account and click on the edit button besides, make the changes and save it.
How do I change my password?
You can change your password using two methods either by going to my account and click on change password alternatively while logging in press forgot password and reset the password by accessing the mail sent to your registered email id.
What is order cut-off time?
The order cut-off time is 3.00 pm every day. Orders placed on or before 3.00 pm shall be delivered next day, while orders placed after 3.00 pm shall be considered as an order of the next day and shall be delivered the day after.
Can I add products after cut off time?
No, you will not be able to add products after the cut off time. You will have to place a different order which shall be delivered accordingly.
Can I view the variants that are available of a product?
Yes, considering the type of products we are dealing with, we have made an attempt in our website to help customers view all the variants for e.g. size, colour, weight, quantity, content etc available of a product and select one of them, he / she intends to buy. The feature of variant, if available on a product, is indicated by a pop up when you scroll over the product.
Can I change my products after placing the order?
Considering the nature of products, it is always advisable to check products as well as the details carefully before placing the order. You would not be able to change the products after placing the order, however you could call up the customer service number with your request and they would revert to you with a solution if available on the same.
Am I able to get real time status of the order?
whiterefill.com keeps the customer posted about his / her order at every major stage of order execution vide sms. You can also visit whiterefill.com and view your order status.
Can I and when and how can I cancel the order?
You can cancel your order provided you do it 2 hours before the cut off time and for doing so you may get in touch with the customer service team.
What is MOQ?
MOQ is minimum order quantity. Considering the nature of products and customer profile, whiterefill.com is supplying, it sometime becomes necessary to implement MOQ for business viability. MOQ varies from product and customer type. This would be available when you view the product details.
What is MOV?
MOV is minimum order value. Considering the nature of products and customer profile, whiterefill.com is supplying, it sometimes becomes necessary to implement MOV for business viability. MOV is INR 150/- only, which means orders below MOV of INR 150/- will not be accepted by system.
What are the available payment options?
Your order cycle on whiterefill.com can be completed by selecting one of the following modes of payment i.e. either Cash on Delivery or Debit and Credit Cards (Mastercard / VISA / Rupay).
Is GST included in the product price?
Yes GST is included in the product price that is visible on the system.
Is there any delivery charges?
For total order value of INR 450/- and above there will be no delivery charges while for order value of INR 449/- and below a delivery charge of INR 25/- shall be charged which will be part of the customer invoice.
Is it safe to use a credit /debit card?
Yes it is absolutely safe to use your credit / debit card while making payment as we have implemented the RBI mandated double security system.
Is there any acknowledgement received on cash on delivery?
Yes the delivery boy gives an acknowledgement for the cash received.
What is system of refund of money for order cancellation, incase payment made by credit / debit card?
Incase you have already made the payment by using your credit / debit card, and wish to cancel your order 2 hours before cut off time, you may get in touch with the customer service team and cancel the order. You would be able to get the refund in your account or a credit memo.
What is the delivery cycle?
The order cut-off time is 3.00 pm every day. In most of the products, except for products which require a longer execution time, the delivery would happen next day ie orders placed before 3.00 pm shall be delivered next day, while orders placed after 3.00 pm shall be considered as an order of the next day and shall be delivered the day after.
There could be additional days of delivery required in the event of regional holidays or holidays arising out of unforeseen /uncontrollable circumstances.
Will I be intimated about my delivery?
On placing your order, your estimated order delivery days are mentioned at the time of checkout.
Also, when your order is dispatched from our end you would get an intimation regarding the same.
Can I reschedule my delivery?
It is very difficult to reschedule deliveries due to system limitations, however in the event of emergency you may get in touch with our customer support team regarding the same.
How do I receive the delivery of the goods?
Our delivery is managed by a team of trained professionals using safe mode of transport
How is the material packed?
Our material is packed in safe weather proof packaging to take care of rain and moisture.
How do I change the delivery address?
Delivery address needs to be changed while logging in, when the system asks for your confirmation about the delivery address. After this is done your address in the “my account” section gets replaced with the new address.
Do you have the facility of same day delivery?
Currently we do not have the facility of same day delivery/ express delivery.
How do I know whether delivery in my area is possible?
We would be able to deliver it only incase your area and pincode appears while creating your account or while changing your location.
What is Voluntary Contribution?
whiterefill.com, as a part of its Corporate Social responsibility contributes to the society in which it operates, for which it asks for a voluntary financial assistance from its customers for the same. This is completely voluntary.
When do I make the contribution?
The contribution made at the final stage after finalising your cart. The system would ask you if you would like to contribute.
Will I be able to view my contribution amount in my invoice?
Yes, the contribution amount shall be reflected separately in your invoice.
Does the contribution attract any additional tax?
No, the contribution amount does not attract any additional tax.
What are the ways in which I can contact customer care?
You may contact the customer service either by phone or on email.
What are the contact details for customer service?
You can call up either on 08010967569 or write to email@example.com
What are the timings of the customer service?
The customer service desk is operational between 10 am to 6 pm from Monday to Saturday.
Can I come to your store and shop?
No, we do not have any physical store, ours it a completely online store
What are the different types of customers you cater to?
whiterefill.com caters to B2B as well as B2C space. Within the B2B space we cater to corporates, institutions as well as retailers.
What if I donot fall in any of the B2B category?
In this case you will fall in the B2C category, ie a normal customer.
Is it necessary to declare type of customer and when?
Yes, it is necessary to declare the type of customer you belong to and that needs to be done during registration only.
What if the availability is less and the order quantity is higher?
There could be times wherein the availability may be lesser that your requirement, in this case you may contact the customer service section.