Our website is very dynamic hence it is necessary for you to register yourself and create you account with whiterefill.com as the inner features displayed would depend on your registration details entered. You would be able to view inner details only if you have an account.

Yes it is necessary as you would be able to view inner details only if you have an account, hence you need to register and login.

You can register yourself by clicking on the “Sign Up” link on the right side top corner of the homepage. This link is alternatively available in the “New to whiterefill” section.

No, registration at whiterefill.com is absolutely free.

whiterefill.com captures only one unique email id and unique phone number.

My account is the section you reach, once you login. In this section you can have a quick look about your personal details, can edit certain details, subscribe to newsletters and view order history if any etc.

Your order history shares with you the last few purchases that you have done from whiterefill.com. You would be able to view your past orders only of the city you have logged in.

You can go to the respective field of the data you would like to edit in your account and click on the edit button besides, make the changes and save it.

You can change your password using two methods either by going to my account and click on change password alternatively while logging in press forgot password and reset the password by accessing the mail sent to your registered email id.

The order cut-off time is 3.00 pm every day. Orders placed on or before 3.00 pm shall be delivered next day, while orders placed after 3.00 pm shall be considered as an order of the next day and shall be delivered the day after.

No, you will not be able to add products after the cut off time. You will have to place a different order which shall be delivered accordingly.

Yes, considering the type of products we are dealing with, we have made an attempt in our website to help customers view all the variants for e.g. size, colour, weight, quantity, content etc available of a product and select one of them, he / she intends to buy. The feature of variant, if available on a product, is indicated by a pop up when you scroll over the product.

Considering the nature of products, it is always advisable to check products as well as the details carefully before placing the order. You would not be able to change the products after placing the order, however you could call up the customer service number with your request and they would revert to you with a solution if available on the same.

whiterefill.com keeps the customer posted about his / her order at every major stage of order execution vide sms. You can also visit whiterefill.com and view your order status.

You can cancel your order provided you do it 2 hours before the cut off time and for doing so you may get in touch with the customer service team.

MOQ is minimum order quantity. Considering the nature of products and customer profile, whiterefill.com is supplying, it sometime becomes necessary to implement MOQ for business viability. MOQ varies from product and customer type. This would be available when you view the product details.

MOV is minimum order value. Considering the nature of products and customer profile, whiterefill.com is supplying, it sometimes becomes necessary to implement MOV for business viability. MOV is INR 150/- only, which means orders below MOV of INR 150/- will not be accepted by system.

Your order cycle on whiterefill.com can be completed by selecting one of the following modes of payment i.e. either Cash on Delivery or Debit and Credit Cards (Mastercard / VISA / Rupay).

Yes GST is included in the product price that is visible on the system.

For total order value of INR 450/- and above there will be no delivery charges while for order value of INR 449/- and below a delivery charge of INR 25/- shall be charged which will be part of the customer invoice.

Yes it is absolutely safe to use your credit / debit card while making payment as we have implemented the RBI mandated double security system.

Yes the delivery boy gives an acknowledgement for the cash received.

Incase you have already made the payment by using your credit / debit card, and wish to cancel your order 2 hours before cut off time, you may get in touch with the customer service team and cancel the order. You would be able to get the refund in your account or a credit memo.